ROEL VAN DER HEIJDE, Facilitator, Trainer, Patient Centered Care Association

Roels inspiration: “Be the change you wish to see in the world” - Ghandi

Roel van der Heijde lives in Rotterdam, The Netherlands. He has a MA in International Business, is an international acknowledged NLP trainer, executive team coach and a certified death and grief counsellor.

He is a driven and experienced trainer and facilitator in:

• Patient Fear Reduction (for all caregivers);
• Team Collaboration;
• Vulnerability & Leadership;
• Discrimination & Inclusion.

Roels motivation: “Acknowledgement and recognition of the fears and emotions of our patients are the basis for excellent patient experience and patient safety”.

“Working with Groups I experience as thoroughly fascinating and inspiring. In interaction with groups I am every time amazed by the enormous potential of practical knowledge and direct experience that lies hidden in groups and that is so easily overlooked. Herein lies the basis for excellent vulnerable leadership.

Key words: to provide a safe learning environment and consciously interrogate the knowledge / experience already present among the caregivers; I use a range of interactive and participatory teaching methods that encourage playfulness and curiosity among participants .As an executive team coach, I know to connect and motivate people up to the highest level in the organization. I train teams and staff from hospitals and Long-term Care Organizations throughout the Netherlands. Design Thinking is one of the methods I love to use to develop innovative patient experience approaches within health care.